Live SMS Chat

With mobile phone penetration in the U.S. approaching 90%, the need for customer service and engagement tools that address an increasingly mobile population is set to explode. Twitter has proven to be a fantastic service vehicle for many companies, but the public nature of the platform isn't ideal for personal customer service questions or work related questions that people don’t want exposed to their competitors. For these 1:1 use cases, Blumo provides a powerful solution, Live SMS Chat.

Overview

Live SMS Chat allows people to ask questions via text message and receive an immediate response from a company’s marketing or customer service team. The simple-yet-powerful web tool enables employees to manage multiple chats, archive chats that have been resolved, and create standard responses to frequently asked questions to enable greater efficiency.

Live SMS Chat is a turn-key communication platform that enables real-time communication between you and your customers.

Customers send a message via SMS (text message) that is routed to your team and managed via an online tool (figure). Staff members reply via the simple online interface, manage multiple conversations, and archive messages.

Key Features

• Real-time customer service and communications for mobile consumers and customers.
• Flexible technology allows for a hosted or in-house deployment.
• Comprehensive reporting for analyzing usage.

Use Cases

Customer service, help desk, tourism, venue security, concierge, field sales support, public safety, tip lines, audience participation, and more.

Download Live SMS Chat One Sheet